What We Need From You!

If you need to submit a support request, please be ready to provide the following to help expedite the process:

• contact details - name, email, telephone, company name
   
• the serial number of your license (e.g. #2XXX-XXXXX) if you are a customer
   
• Product with version information
   
• Operating system platform
   
• Detailed description of the problem
   
• Include the file if possible
   
• Email is best - We prefer support requests in English

Visual Integrity Support Center

Welcome to the Square One Support Site where you will find information to help you download, install, license and use our software. Resources available include an FAQ, troubleshooting information and tutorials.

Contact info
How to get in touch with us if you have questions that are not answered on these pages.

Troubleshooting Assistance
If you experience trouble either with your evaluation version or your fully licensed software, we are standing by to help. If you receive an error message during the conversion or the output does not look acceptable in your target application, we can help. The software has many tuning options and switching one of these correctly will most likely get you the results you need. The  most effective way for us to diagnose and solve the issue is to see the file.

FAQ
A compilation of the most frequently asked questions with answers.

Support Programs
Information about the optional support programs we offer for customers and developers.