When you purchase software from
Visual Integrity, there is a 30-day period in which our support staff will
glady
help you get started,
ensuring successful installation and
configuration. We do this free of charge.
Advantage Support
Our
Advantage Support program provides all updates, upgrades and new releases
during the subscription period at no
additional charge. It also ensures priority access to technical support
as often as required . We strongly recommend a
subscription to Advantage Support when you purchase. Priced at 20% of the license cost per year and renewed annually,
as a subscriber, you'll benefit from
all improvements,
bug fixes and new features
released during the term. This
program costs significantly less than even one upgrade and it well worth the
price.
-> more Advantage Support
Priority
Engineering Program (PEP)
Developers require fast
response times and priority bug fixes for their mission-critical process or application.
For companies who rely on our software as a strategic part of
their solution, we have developed the Priority Engineering Program, which complements
Advantage Support by guaranteeing time frames for answers to support requests
and delivery of bug fixes. Most
importantly, you'll have unique access to senior engineers who will work with you to
ensure your requests are met.
=> more Priority Engineering Support
Custom
Engineering
If your project
requires a feature or conversion module that is not yet available as part of our
standard product, we will
be glad to discuss developing it for you as a custom engineering
project. In the
past, we have successfully completed projects for clients like the U.S.
Department of Defense, Schlumberger Oilfields, Merck, VNU and Reuters AG. Our experienced
team of engineers
can customize
our robust engine to deliver the solution you require at a competitive rate. Please contact us with
any special requirements you might have at
support@visual-integrity.com or call
on +31.71.364.8657 (The Netherlands) or +1.203.847.3355 (United
States).
