Advantage Support is available as a highly recommended option with your initial purchase of any software from Visual Integrity. This combined maintenance and priority support program is available for products running on Windows, Linux, UNIX or Mac platforms.
Below is an overview of the benefits as well as the standard terms of
Advantage Support. Developers who integrate our software into an
automated process or software application may want to extend their
Advantage Support Subscription with the high-level, individualized
developer support available through our Priority Engineering Program.
Overview of Advantage Support
Advantage Support is the annual maintenance program from Visual Integrity providing technical support and software updates and upgrades during the subscription period. It allows you to easily and cost-effectively ensure that you stay current with the latest versions of the products covered. Advantage Support is priced at approximately 20% of the value of your total license purchase and the subscription period is 12-months. As an Advantage Support customer, you’ll receive the free services above plus:
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Faster response to technical support inquiries. All requests from Advantage Support customers are placed at the top of the support queue.
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Access to more specialized support which provides basic fine-tuning of options to ensure optimal performance in your environment
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No cost updates and new versions of covered products which are made available for download
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Free transfer of license to another machine if you change systems
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Disaster Recovery Protection offers free access to your download link so you are back up and running quickly after a disk crash or virus
Always Have Access to the Latest Version
Advantage Support gives you free access to any enhancements made to the software for which you are licensed, during the enrollment period. Updates are made available for download via our web site.
Fast Fixes and Help Troubleshooting
Visual Integrity will always work quickly to fix reported problems. Fixes that are implemented will be made available through patches or new releases.
Flexible License Transfers
Advantage Support allows customers to transfer their licenses
to new users at no additional charge..
Contact us today to register for your Advantage Support Subscription. By
subscribing to this invaluable service, your be assured of a direct line
to the support you need, fast resolution of problems and access to the
most current versions.